Terms & Conditions

Terms & Conditions

Please carefully read the following terms of use and disclaimer before using the luminoushairlounge.com.au website. By using our website, you agree to these terms of use. If you do not agree to these terms of use, you may not use this site. Our website reserves the right, at any time, to modify, alter or update these terms of use, and you agree to be bound by such modifications, alterations or updates from the time they are posted on our website. It is your responsibility to check the terms of use periodically.

Copyright

All content included in our website, such as text, graphics, logos, button icons, images, and software, is the property of our website or its content suppliers and protected by Australian and international copyright laws. Permission is granted to electronically copy and print hard copy portions of luminoushairlounge.com.au for the sole purpose of placing an order with our website or using the website as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content of luminoushairlounge.com.au or its respective content suppliers is strictly prohibited.

Trademarks

All trademarks, logos, service marks and trade names that appear on this website are the trademarks of our website and other respective owners.

Disclaimer

The information, services, products offered for sale and materials contained in and/or advertised on luminoushairlounge.com.au, including, without limitation, text, graphics, and links, are provided on an “as is” basis with no warranty. To the maximum extent permitted by law, our website and its suppliers disclaim all representations and warranties, express or implied, with respect to such information, services, products and materials, including, but not limited to, warranties of merchantability or fitness for a particular purpose, title, non-infringement, freedom from computer virus and implied warranties arising from course of dealing or course of performance. In addition, our website and its suppliers do not represent or warrant that the information accessible via luminoushairlounge.com.au is accurate, complete or current. We are not responsible for typographical errors. Price and availability information is subject to change without notice.

User reviews and other comments

All reviews, comments and other submissions provided to our website on or about this site, or otherwise submitted in connection with your use of the website, shall be and remain our website’s property. Such disclosure, submission or offer of any comments shall be deemed an assignment to our website of all worldwide rights in all intellectual properties relating to the comments.

You agree that no comments submitted by you to our website will violate any right of any third party, including copyrights, trademark, privacy or other personal or proprietary right(s). You further agree that no comments submitted by you to the site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any comments you make.

You agree that our website may use and/or disclose information consistent with our privacy policy.
Cancellation & No Shows Policy

This policy is intended to provide Luminous Hair Lounge and your stylist security in the event of late notice appointment changes and cancellations, and no shows. These occurrences have a significant impact on the business, as late notice does not provide Luminous Hair Lounge or your stylist with sufficient time to fill your appointment. The following cancellations fees apply:

  • Cancellations between 72 hours and 24 hours will incur a 50% of the booked service cancellation fee.
  • Cancellations within 24 hours (including no shows) will incur a 100% of the booked service cancellation fee.
Deposit Policy

This policy is intended to provide Luminous Hair Lounge and your stylist security in the event of appointment changes and cancellations. A $50.00 non-refundable deposit is used to secure and hold your appointment time and date. For new clients, a deposit of 50% of the booked service is used to secure and hold your appointment time and date. Your appointment is only considered confirmed upon receipt of the non-refundable deposit. The deposit is 100% deductable from the cost of your service.

In the event of no shows, or appointment changes or cancellations within 72 hours, your deposit is entirely forfeited. Additional payment may be required to cover the applicable cancellation fee.

Payment

The full payment for Your order (including the product price and applicable delivery charges) is deducted from Your credit card on completion of Your order. Delivery will commence once payment has been processed and validated. We accept payment by Stripe Pay, Pay PalAfter Pay or Zip Pay.

Large transactions may involve additional screening and We will require confirmation on key details before we proceed to fill the order. In this event, We will contact You. In some cases this may delay Your order by a short period.

Errors

From time to time there may be errors on our Site such as wrong pricing, wrong descriptions and offers for products that are not available or are no longer available. Despite anything else in these Terms, to the extent legally permitted, We may decline or cancel any orders that are affected by the error, even if the order has been confirmed and a credit card charged. If your credit card is charged for the purchase and we cancel the order, we will notify you and credit your credit card account for the amount charged.

Availability

All products are offered for sale subject to available stock. If an item is out of stock, We may contact you to offer a substitute. If you do not accept a substitute item and your credit card has been charged for an item that is out of stock, We will cancel your order and issue a credit to your credit card account in the amount charged. If you order products and some are not in stock, You agree that we may fill that part of your order for which stock is available.

Local Pick-up
All aerosol products will be required to be collected by you, as these are flammable & require special freight at a much larger charge. If you are unable to pick up please reframe from ordering these products, as we will cancel any orders that are affected by the error, even if the order has been confirmed and a credit card charged. If your credit card is charged for the purchase and we cancel the order, we will notify you and credit your credit card account for the amount charged.